Within this document, members that participate in the Resolution Research and Marketing Pty Ltd Portside Wharf survey are referred to as "respondents". This document details the principles held, and methods employed, by Resolution Research and Marketing Pty Ltd which ensure our commitment to respondents' privacy and confidentiality. Throughout, the term 'personal data' is used to refer to any piece of information that could potentially identify a respondent. For example a person's surname, address, telephone number, mobile phone numbers, etc. 'Demographic data' is the term used to describe information that is collected which allows us to categorise or group respondents, but cannot identify them. For example, age, gender, postcode, city, state, etc.
The main points arising from this document are:
Two types of data (information) are collected from respondents. Firstly, personal data which enables Resolution Research and Marketing Pty Ltd to contact respondents and where necessary validate or confirm information provided online. Secondly, demographic data, which enables profiling and targeting of respondents based on a set of demographic criteria. For example age, gender, etc.
All personal data and most demographic data is provided by respondents upon initial registration. Additional information may be requested by Resolution Research and Marketing Pty Ltd when necessary and where such information has not been previously obtained.
Resolution Research and Marketing Pty Ltd may be required to contact respondents by standard postal service, or by telephone.
Respondents may also be requested to provide information which could be considered sensitive. Resolution Research and Marketing Pty Ltd therefore allows respondents to refuse to disclose such sensitive information if they choose to.
Respondents who do not complete the registration survey, supplementary surveys or who refuse to provide sensitive information will have an incomplete record. As a result, respondents may be excluded from participation in certain campaigns which select on specific criteria. For example a respondent may refuse to provide details on household income and will subsequently be excluded from projects that use household income as selection criteria.
Resolution Research and Marketing Pty Ltd employs multiple methods to ensure all sensitive information is secure. We collect information from respondents and can not be attributed.
Demographic and statistical information is coded and stored separately from personal information.
Resolution Research and Marketing Pty Ltd agrees with, and abides by the Australian Governments’ strict laws which govern the unsolicited distribution of emails (April, 2004).
Email invitations to participate in research projects are only sent to registered or registering members of the Resolution Research and Marketing Pty Ltd.
In confirming their registration through the initial confirmation email, members consent to receiving email invitations to participate in research projects. Each time an email is sent to a member, they are given the opportunity to refuse participation in a project, or to fully unsubscribe from the Research Panel.
Resolution Research and Marketing Pty Ltd guarantees to never intentionally send unsolicited emails to any individual(s) or organisation for the purpose of solicitation to join the research panel, for undertaking research, or for any other purpose.
Resolution Research and Marketing Pty Ltd adheres and agrees with Australian laws regarding member privacy. We also strictly follow the Market Research of Australia guidelines regarding the collection and use of personal information. As a result, we will never disclose personal information that can identify a panel member to any other organisation or company without a members' approval to do so. Information provided by members is only reported in aggregate form.
Information that is collected is transferred in aggregate form only. No personal information on members is made available to other individual or organisations external to Resolution Research and Marketing Pty Ltd.
Resolution Research and Marketing Pty Ltd strives to provide highly secure data collection and storage. Personal information is stored in encrypted form and cannot be deciphered by gaining access to our database. All data is held on secure servers. We guarantee to treat the identification and repair or resolution of any potential security issue with absolute priority.
Currently we are collecting data for Multiplex from anyone who has purchased and / or lives at Portside Wharf in Hamilton.